Drive Customer Satisfaction
Customers can log in to a customer portal and see vehicle status updates and photos through an interactive website. Your motorists can check AutoWatch effortlessly keeps customers up to date through every step of the vehicle repair process without having to pick up the phone.
AutoWatch also sends automated repair status updates through SMS and email and allows customers to share vehicle photos on social media via Facebook.
Drive Shop Efficiency
Customers aren’t the only ones who benefit from AutoWatch. With helpful features, such as compliance reporting, vehicle “check-in” and “check-out,” and a fully functional mobile app, shop staff can quickly and easily track vehicle statuses and streamline shop processes.
Drive Shop Growth
Because AutoWatch substantially reduces incoming customer phone calls, repair staff spends less time on the phone, and more motorists will actively choose your services in the future. Shortening your cycles while improving customer satisfaction will ensure that drivers actively select your services in the future.
Less Inspection Errors
Use the industry's most comprehensive vehicle identification system during your inspections.
All you'll have to do is enter a VIN and AudaVIN will identify the exact vehicle and all of its options. You'll drastically reduce your guesswork and inspection errors.
A great shop doesn’t just excel at managing its internal processes and employees. It also excels at keeping its customers happy. And The best way to keep customers happy throughout the claims and repair process is to keep them informed.
However, many collision shops rely solely on phone calls to provide updates, estimates, and timeframes. But calls are time-consuming, often forgotten and can leave customers feeling out of the loop.
Along with our shop management software, AutoFocus, we also offer our AutoWatch customer communication solution. AutoWatch effortlessly keeps customers up to date through every step of the vehicle repair process.
Automate Customer Communication with AutoWatch
Create Lifelong Customers
Open communication and increased exposure for your shop with AutoWatch will drive business far beyond a single visit or vehicle. It will help create repeat business and lifelong customers.
With AudaVIN you'll know instantly what vehicle is in front of you and all of its options
Copyright © Audatex. All rights Reserved.
Decode all the way to the 17th Digit
"We have been using AutoFocus for 10 years. It has enabled our team to maintain a cutting edge mentality that has kept us competitive.”
- Stan Ware
West Jordan, UT
What You can do with Autowatch
Get every Piece of Information
Most VIN decoders will only decode the first 11 characters, which only give you general YMMS information about the vehicle you're inspecting.
But with AudaVIN we decode all 17 digits to provide you with every option outfitted on that vehicle.
Get Every Option
Modern vehicles can have multiple packages outfitted with dozens of different perks and safety equipment. When you use AudaVIN you will get a full list of everything from HUDs to climate-controlled cup holders.
Reduce Inspections Errors and Cycle Time
Get The Inspection Right the First Time
Because a lot of additional vehicle options aren't incredibly noticeable a lot of them can be missed during a visual inspection.
Every piece of information is critical when creating an accurate estimate and missing anything can lead to wasted time and additional costs.
With AudaVIN you'll have the confidence in knowing the inspection is right the first time and no option was unaccounted for.
Slash your Inspection and Cycle Time
Shops who use AudaVIN see 53% fewer vehicle description errors, a 7 minutes reduction in inspections time and 4 days knocked off their cycle time.
Extensive Vehicle Coverage
OE Coverage and Data
AudaVIN covers about 65% of all U.S vehicles and is growing in coverage every month. Every piece of information is sourced directly from the manufacturer. Below is a list of the vehicle makers in our database.
- BMW // Mini
- Chrysler
- Ford // Mercury
- GM // GMC
- Hyundai
- Jaguar
- Kia
- Land Rover
- Mazda
- Mercedes // Smart
- Nissan // Infiniti
- Porsche
- Subaru
- Volkswagen
"AudaVIN is an invaluable tool. It captures options that would have been otherwise impossible to capture during the inspection process."
Brian Viverios
Carl's Collision - Fall River, Massachusetts
What Body Shops Like Yours Have to Say
Make Sure You Catch Everything on the First Inspection
Add AudaVIN to your Audatex estimating subscription and get another add-on absolutely free. Check out our other add-ons below:
3D Intelligent Graphics
Paintless Dent Repair
Aftermarket Parts Locator
Recycled OE Parts Locator
Tire Database